Front of House Manager

About This Position

A growing modern steakhouse with a bright, airy atmosphere featuring fiery grills and charcuterie, oyster bar and bar tops, private rooms, and a posh, walk-in, floor-to-high-ceiling glassed wine cellar. FOH MANAGER ROLE: Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Activities & Responsibilities: - Promote, work, and act in a manner consistent with the Vision of the Restaurant Group: a celebration of the unexpected. Deliver guests an inspiring vibe with a memorable experience with intense focus on impeccable service. Pursue culinary excellence and grow the team with our OHANA - Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis - Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times - Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards - Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment - Perform various financial activities, such as cash handling, deposit preparation, and payroll - Supervise and participate in kitchen and dining area cleaning activities - Investigate and resolve complaints regarding food quality, service, or accommodations - Ensure that all products are received in the correct unit count and condition and that deliveries are performed per the restaurant's receiving policies and procedures - Control inventories of food, equipment, smallware, and liquor, and report shortages - Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services - Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner - Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups - Follow established standards to specify food portions and courses, production and time sequences, and workstation and equipment arrangements - Assign duties, responsibilities, and workstations to employees in accordance with work requirements - Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems - Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets - Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary - Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks - Attend all scheduled employee meetings and offers suggestions for improvement - Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant - Fill-in for fellow employees where needed to ensure guest service standards and efficient operations Supplemental: - Greet and seat guests, and present menus and wine lists - Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients - Present bills and accept payments - Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details - Develop restaurant objectives, budgets, policies, procedures, and strategies Job Type: Full-time Experience level: 3 years Restaurant type: Fine dining restaurant Shift: Day shift Weekly day range: Monday to Friday, Weekends as needed

Benefits

• - 401(k)
• - Dental Insurance
• - Employee discount
• - Health insurance
• - Paid time off
• - Vision insurance